Taking training to the next level

eMatrix AI is built on the practical application, leadership expertise and on-the-ground specialisation eMatrix has spent many years developing. Your people can now tap into all of that expertise, on demand, through eMatrix AI, our new training platform.

Every session, live, on demand

What eMatrix AI is

eMatrix AI is a platform built with AI on years of eMatrix training expertise. You bring the subject, your standards, policies and procedures, and eMatrix AI draws on our gold-standard communication method to build the training around it.

What powers it is built entirely on eMatrix's own material. Nothing behind it comes from anywhere else.

So what your people learn is your organisation's answer, not a generic one.

What goes in

AI Model
Subject matter experts
Specialists in the field
People with lived experience
Thousands of staff trained
Hundreds of coaching videos

The expert in the room, wherever your staff are

What people really value is tapping into our knowledge and industry experience: the role plays, the back-and-forth, the Q&A. Now every new and existing staff member can always have that.

Because most learning happens on the job, that’s where practical application matters most. With eMatrix AI, staff can run simulated role plays to practise before they start, or ask the expert whenever a question comes up at any time.

Live Expert

Talk to your training

What if your training could answer back? Live Expert is an AI expert your people can ask anything, by voice or text, whenever they need it.

Start with our experts in difficult conversations, leadership and coaching, and family and domestic violence, or have eMatrix build one from your own courses, policies and procedures.

Call Scenarios

Realistic calls. Real feedback. Your scenarios.

An AI caller plays a customer in a difficult situation, such as collections, hardship, complaints, family and domestic violence. Your trainee handles the call live, and an AI assessor scores it afterwards.

Or tailor it to your organisation. Create your own AI callers and score every call against your own call quality framework.

Bring us the subject. We'll build the training around it.

Your standards, your policies, our method. Available to every one of your people, on demand.